- Apart from the damage caused by the delivery carrier, if there is any abnormal situation such as damage, dents or wetness that can be noticed without opening the package; the Buyer should request the delivery officer to prepare a report.
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- The seller carries out the necessary checks after the notification is made in accordance with the procedure and the product is delivered to him; If the buyer is correct in his statements, he will receive the defective product. It replaces it and delivers it to the Buyer, with all expenses covered by it.